Traveler Policy

Membership & Verification

You may browse property listings at any time without completing verification. Before contacting a property owner or submitting a housing request, you must complete identity confirmation via Stripe Identity and hold an active Traveler membership; assignment verification via direct contact with your agency recruiter is also required per the terms described below. Your professional license status is confirmed through your applicable professional licensing governing body at verification. For RN/NP/CRNA travelers, this status is also monitored on a recurring basis (via Nursys) for as long as your membership remains active; other license types are confirmed once, at verification, without ongoing automated re-checks — this does not gate your ability to contact a property owner. However, because messaging with a property owner is expected to include sharing your Portable Tenant Screening Report, a suspended or unverifiable license will place messages in an active conversation on hold, and will independently block you from sharing a new Portable Tenant Screening Report with a property owner, until the matter is resolved.

In addition to platform verification, all placements on Vettury require a Portable Tenant Screening Report. You obtain your Portable Tenant Screening Report directly from Portable Tenant by paying Portable Tenant per their then-current fee schedule. Portable Tenant issues you a secure authenticated link. You share that link with a property owner through the Vettury messaging thread. The owner reviews your Portable Tenant Screening Report independently on Portable Tenant's platform. Vettury does not receive, access, or review your Portable Tenant Screening Report at any point.

Vettury requires a Portable Tenant Screening Report for all placements. You obtain your report directly from Portable Tenant before initiating any placement request.

Your Portable Tenant Screening Report includes criminal background, eviction history, and credit history. The property owner you share it with will access the full report on Portable Tenant's platform via the authenticated link you provide.

Your Portable Tenant Screening Report is valid for 30 days from the date of issuance by Portable Tenant. If your Portable Tenant Screening Report is older than 30 days at the time you initiate a new placement request, you must obtain a new Portable Tenant Screening Report directly from Portable Tenant before the request can proceed. Portable Tenant Screening Report renewal is a direct transaction between you and Portable Tenant at Portable Tenant's then-current fee schedule. Vettury is not a party to that transaction and does not collect Portable Tenant Screening Report fees. Active placements in progress are not affected by Portable Tenant Screening Report expiry. Vettury sends a one-time email reminder 7 days before your Portable Tenant Screening Report's 30-day expiry window closes. Expiry itself is enforced only at the point you next initiate a placement request (above), and monitoring your report's expiry date directly with Portable Tenant remains your responsibility.

Your membership fee (per the then-current Membership Pricing Schedule) is non-refundable once your verification process has been initiated.

You are responsible for ensuring all information submitted during verification is accurate and current. Submitting false or misleading information is grounds for immediate account termination without refund.

Assignment verification requires that we contact your agency recruiter directly. You must provide accurate recruiter name and agency information. Inability to verify your assignment does not affect your ability to browse listings; it will hold your contact request to that specific owner until verification is complete.

Vettury does not display your profile photograph or full legal name to property owners at any time. You are identified to owners by your platform username only. This is an intentional platform design decision to prevent discriminatory selection.

Platform messaging between travelers and property owners is limited to 20 messages from the traveler without a reply from the property owner. Once the owner sends a reply, the traveler's message count resets, allowing up to 20 more messages before the owner's next reply. The platform also sends the owner a one-time email notification on the traveler's first message to a given listing, to prompt a reply.

Assignment-Gated Contact: You may browse all listings freely at any time regardless of assignment region — no gate applies to browsing. However, if you attempt to contact a property owner outside your current verified assignment region, a verification gate is triggered. You will be prompted to submit your new assignment details through the platform. Vettury will contact your recruiter to verify the new assignment. Upon verification, messaging and placement requests unlock for that region. A new Portable Tenant Screening Report from Portable Tenant is required before any new placement request is initiated in the new region. The timestamp of each gate trigger, assignment submission, and verification confirmation is logged to your account.

Owner Verification & Your Protection

Vettury verifies both sides of every placement. Every property owner must pass four independent checks before their listing is visible to any traveler: (1) identity confirmation via Stripe Identity, (2) criminal background check cleared by a licensed third-party screening provider, (3) property ownership verified against public deed records through RentCast, and (4) entity authorization documentation reviewed and approved for entity-owned properties.

The Verified Owner badge means exactly this: the person listing the property is who they say they are, has passed a criminal background check, and has proven they own or are legally authorized to lease the property they are offering. No listing goes live without all checks approved.

For entity-owned properties (limited liability company, corporation, or trust), the owner is required to upload authorization documentation confirming they are authorized to lease on behalf of the entity. Vettury compliance staff review and approve this documentation before the listing goes live.

If an owner's verification is revoked after your placement begins — for any reason — Vettury will notify you immediately and conduct an expedited review. Active placements are not automatically terminated, but Vettury will work with you directly to ensure your housing and rights are protected.

You should never feel unsafe in a Vettury placement. If at any time you have concerns about your property owner, use the Report button on your placement page or contact support@vettury.com immediately.

Rent and Deposit Payment

Vettury does not process, hold, or disburse rent payments or security deposits, and is not a party to the financial terms of any placement. Your security deposit and all rent, including your first month's rent, are arranged and paid directly between you and the property owner, using whatever lawful payment method you mutually agree upon. Vettury is not designated as, and does not act as, either party's compliance agent under Florida Statute § 83.49.

Lease execution is completed through BoldSign e-signature — you and the property owner sign the actual lease document itself. There is no separate in-platform 'confirm' button or waiting-period clock; once BoldSign reports that both signatures are complete, the lease is recorded as executed and your placement status updates automatically from that point. If a lease is never fully executed, nothing is nullified — you simply remain free to pursue other housing requests.

Vettury does not collect, hold, transmit, or control any rent payment or the security deposit at any time, and is not involved in, and assumes no responsibility for, collecting, holding, or disbursing any rent payment or the security deposit at any point during the tenancy. All monthly rent payments, including the first month's rent, are paid by you directly to the property owner, outside of the Vettury platform. This is by design — Vettury is never involved in rent collection, and paying your owner directly is expected and required.

If a property owner represents to you, explicitly or implicitly, that Vettury holds, guarantees, or is otherwise responsible for any deposit or rent payment, use the Report button on the platform or contact support@vettury.com immediately.

You have the right to submit a formal Habitability Concern Report through the Vettury platform within twenty-four (24) hours of your scheduled move-in date. Submitting a report is logged and reviewed by Vettury, and flags the placement in platform records pending review. Qualifying conditions include: non-functional utilities (electricity, water, heat or air conditioning), inaccessibility (missing keys or non-functioning locks), material misrepresentation of the property relative to the listing, or an active safety hazard such as mold, pest infestation, or structural damage. Minor cleanliness issues, aesthetic differences, or subjective preferences do not qualify. Vettury will review your report and contact both parties within twenty-four (24) hours of the report being filed, or within forty-eight (48) hours if filed on a Saturday or Sunday (Eastern time). Submitting a false or frivolous Habitability Concern Report is a violation of platform policy and may result in account suspension and removal from the platform.

Any dispute regarding the amount, timing, or return of the security deposit or a rent payment is a matter solely between you and the property owner, subject to applicable state landlord-tenant law; Vettury has no role in holding, releasing, or adjudicating those funds.

Placement Status & Availability Window

Once a lease is executed through BoldSign, your account enters active placement status for the duration of your lease term, calculated live from your move-out date. During an active placement, you may not submit new housing requests. There is no waitlist, interest queue, or 'notify me' feature today — you're free to browse all listings, and a listing you're interested in simply updates automatically once it's available again.

Once your lease's move-out date has passed, your placement status updates automatically — there is no separate unlock step, timing window, or notification. You're free to submit new housing requests as soon as that date passes.

The property listing remains fully visible and searchable throughout your active placement. Its real next-availability date — your lease's move-out date — is displayed on the listing, calculated live rather than through a separate status field or banner.

If you choose not to extend and do not pursue a new placement, you are required to vacate the property by the lease end date as originally agreed.

Early Termination: If you wish to end your lease early, you may do so only as provided in the Early Termination Addendum you executed simultaneously with your lease. You initiate this by sending a structured "Notice of Lease Termination" message to the property owner within the Vettury Messages thread for that lease, stating your proposed exit date, at least thirty (30) days before that date. The platform timestamps your notice, records it against the lease, and delivers it to the owner immediately within the same thread; once you have submitted a notice for a lease, the platform will not let you submit a second one for that same lease. Vettury does not process, hold, or disburse any early termination fee — that fee (if you elected one), your actual move-out date, and any lease amendment are matters directly between you and the owner.

In addition to the thirty (30) day at-will path above, early termination is also available immediately — with no notice-period requirement and no early termination fee — under any of five additional conditions: (1) you have submitted a Habitability Concern Report on this placement that Vettury has validated (see Section 03); (2) the property owner's background-verification status has been downgraded after your placement began (see Section 02); (3) a validated claim of the property owner's unlawful entry or constructive eviction; (4) a validated SCRA active-duty servicemember exception; or (5) a validated domestic-violence, dating-violence, sexual-violence, or stalking victim exception under Fla. Stat. § 83.682. If any of these conditions applies, your "Notice of Lease Termination" message takes effect immediately rather than on the standard 30-day delay.

Lease Terms, Extensions & Early Termination

All lease agreements are entered into directly between you and the property owner. Vettury is not a party to your lease and assumes no landlord or tenant obligations under any lease agreement.

If you wish to extend your stay beyond the original lease end date, you must provide written notice to the property owner no later than 14 days before your lease expires. Extensions must be agreed to in writing by both parties through the Vettury platform messaging system.

Verbal agreements to extend are not recognized by Vettury and do not constitute a valid extension. Written confirmation through the platform is required.

Extensions are treated as a continuation of the existing placement under the same agreed terms. The original security deposit and lease terms carry forward through the extended period; any adjustment to the deposit or rent for the extension is agreed directly between you and the property owner. No new Portable Tenant Screening Report is required for a lease extension.

If no extension agreement is reached, you are required to vacate the property by the lease end date as originally agreed.

Smoking Policy

Each property listing specifies the owner's smoking policy: Smoking Allowed, Not Allowed, or Outside Only. You are required to abide by the smoking policy of the property you occupy.

Violation of a property's no-smoking policy is a material breach of your lease and may result in forfeiture of your security deposit.

Vettury does not inspect properties, but will record reported violations in your account history. Verified violations may affect your platform standing and future placement eligibility.

If you smoke and require a smoking-friendly property, use the search filters to identify properties that permit smoking. Do not misrepresent your smoking habits during the application process.

Pet Policy

Not all properties permit pets. Each listing clearly states the pet policy. You must filter listings accordingly and only apply to properties that match your situation.

If a property permits pets, the owner may charge an additional pet fee or pet deposit agreed upon directly between you and the owner. This is arranged directly between you and the owner, the same as rent and the security deposit.

Pet fees and pet deposits are paid directly to the property owner, the same as rent and the security deposit. Vettury assumes no responsibility for pet fee disputes.

Bringing a pet into a no-pet property is a material breach of your lease and may result in immediate lease termination, forfeiture of your security deposit, and removal from the Vettury platform.

Dispute Resolution

If a dispute arises between you and a property owner during your tenancy, outside of a Habitability Concern Report (Section 12), Vettury does not investigate, mediate, or issue findings on the dispute.

Direct Resolution: You and the property owner are encouraged to resolve the dispute directly, including through the Vettury platform messaging system.

Unresolved Disputes: Vettury does not hold, control, or have any authority over rent payments or the security deposit, and cannot place a hold on, interplead, or otherwise direct the disposition of those funds. The parties must resolve any unresolved dispute through applicable legal process, including small claims court or, in Florida, the deposit procedures under § 83.49.

Arbitration. Any dispute that is not resolved as described above is subject to mandatory binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. THE PARTIES WAIVE ANY RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY.

IMPORTANT: Vettury is not a court, arbitrator, mediator, or legal representative, and does not resolve disputes between you and a property owner outside of the Habitability Concern Report process described in Section 12. For legal disputes, consult a licensed attorney in the state where the property is located.

Security Deposit Return

Your security deposit is governed entirely by your signed lease and the laws of the state where the property is located. Vettury is not responsible for the return of your security deposit.

Property owners are required to return your deposit, minus any documented and itemized deductions, within the timeframe required by state law. In Florida: 30 days if a claim is submitted with written notice; 15 days after that 30-day window closes if no claim is filed.

You are strongly encouraged to document the property's condition with dated photographs and video immediately upon move-in and again at move-out. This is your primary protection in any deposit dispute.

Vettury maintains platform communications that may serve as supporting documentation in a deposit dispute, but does not maintain any record of the deposit amount, its holding, or its return, since Vettury is not involved in that transaction. Request these records at support@vettury.com.

Vettury cannot compel a deposit return. If an owner fails to comply with state deposit law, that remedy must be pursued through applicable state law or a licensed attorney.

Screening Rights & Adverse Action

Vettury does not order, obtain, receive, or review any consumer report about you. Vettury is not a consumer reporting agency under the Fair Credit Reporting Act and has no Fair Credit Reporting Act adverse action obligations with respect to traveler screening.

Your background screening is accomplished through a Portable Tenant Screening Report, which you obtain directly from Portable Tenant. If a property owner declines to proceed based on the contents of your Portable Tenant Screening Report, that adverse action obligation rests with the owner. Portable Tenant provides adverse action notice templates to property owners for this purpose.

If you have a question or dispute regarding the contents of your Portable Tenant Screening Report, contact Portable Tenant directly. Vettury does not have authority to modify, override, or correct Portable Tenant Screening Report contents.

If your Stripe Identity verification is unsuccessful, the platform automatically pauses further attempts for 15 minutes after the first time you hit the 3-attempt cap, then for 30 days if you hit the cap again; after that, your access is paused until a Vettury admin manually resets it. Contact support@vettury.com with any questions at any point in this process. If your professional license verification is unsuccessful, this does not pause your access to browse listings, contact property owners, or activate membership — contact support@vettury.com and we will follow up with you directly as a separate membership-standing matter. These verification decisions are based on identity and license data — not consumer reports — and are not subject to Fair Credit Reporting Act adverse action procedures.

You share your Portable Tenant Screening Report with property owners via the authenticated link you provide through the platform messaging thread. Property owners access the full report on Portable Tenant's platform. Vettury does not transmit, receive, or store any contents of your Portable Tenant Screening Report.

Property Condition & Platform Limitations

Vettury verifies property ownership and reviews submitted photographs, but does not physically inspect, certify, or warrant the condition of any listed property. Ownership verification is not a representation that the property is habitable, safe, or accurately described.

You are strongly encouraged to inspect any property before move-in and to document its condition with dated photographs and video immediately upon arrival.

If you arrive at a property and find it does not meet applicable habitability standards, you have the right to submit a Habitability Concern Report through the Vettury platform within twenty-four (24) hours of your scheduled move-in date. Doing so is logged and reviewed by Vettury, and flags the placement in platform records pending review. Vettury will review your report and contact both parties within twenty-four (24) hours of the report being filed, or within forty-eight (48) hours if filed on a Saturday or Sunday (Eastern time). See Section 03 for qualifying conditions and full process details.

Vettury assumes no responsibility for property defects, habitability issues, mold, pest infestations, utility failures, structural damage, or any other physical condition of any listed property.

Vettury is a technology platform — not a landlord, property manager, real estate broker, or housing authority. Vettury is not a party to your lease and assumes no obligation under it.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VETTURY'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM YOUR USE OF THE PLATFORM OR ANY PLACEMENT SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO VETTURY IN THE 12 MONTHS PRECEDING THE CLAIM.

Privacy & Data

Vettury protects your personal and verification data. Your Portable Tenant Screening Report, credit information, and personal details are never shared with property owners beyond what is necessary for matching.

Property owners are informed only that you are 'ID Verified.' Property owners access your Portable Tenant Screening Report via the authenticated link you share through the platform. Vettury does not share, store, or transmit your Portable Tenant Screening Report contents. Your profile photograph and full legal name are never shown to owners — you are identified by platform username only.

Vettury does not display your profile photograph or full legal name to property owners at any time. You are identified by your platform username only.

Your contact information is not released to a property owner until a lease between you has been executed — not before, and not merely on mutual verification or confirmed interest.

Vettury maintains your verification records as described in the Data Retention and Deletion Policy.

You have the right to request a copy of the personal data Vettury holds about you. Contact support@vettury.com with the subject line 'Data Request — [Your Name].'

IMPORTANT — DOCUMENT RETENTION POLICY: VETTURY DOES NOT STORE, RETAIN, OR ARCHIVE ANY PERSONAL DOCUMENTS, WITH THE FOLLOWING EXCEPTION: Uploaded document images, identity scan images, uploaded files, photographs, and videos submitted during verification, move-in, move-out, or dispute processes are stored on Vettury servers for the purpose of maintaining a secured environment for all parties involved. By uploading any document, image, or file to the Vettury platform, you consent to its secure storage.

IMPORTANT — ACCOUNT DELETION IS PERMANENT: When you submit a request to delete your Vettury account, your login credentials are immediately and irreversibly scrambled and every active session is terminated. This action cannot be undone by you, by Vettury support, or by any other means — there is no grace period, recovery option, or 'undo' once a deletion request completes. If you are not certain you want to permanently lose access to your account, do not submit a deletion request. Your underlying account data is retained thereafter only as described in the Data Retention and Deletion Policy — but the account itself becomes immediately and permanently inaccessible to you the moment your deletion request completes, regardless of the retention window.

Reporting Misconduct

If you experience conduct that you believe violates platform policy — including fraudulent listings, harassment, misrepresentation of a property, or any other form of misconduct — use the Report button available on listing pages.

Tapping Report sends it to Vettury admin for review, where it is logged and resolved.

Reports may also be submitted by email at support@vettury.com. Using the in-app Report button requires you to be logged in with an active membership.

All reports are treated confidentially. Submitting a report in bad faith or for retaliatory purposes is itself a violation of platform policy.

Platform Conduct & Removal

You agree to use the Vettury platform in good faith and in compliance with all applicable federal, state, and local laws.

The following are grounds for immediate account termination without refund: submission of false or fraudulent verification information; harassment of property owners or Vettury staff; misrepresentation of your assignment or employment status; and violation of any lease term that results in a verified, documented complaint by the property owner.

Paying your monthly rent directly to your property owner after move-in is completely normal, expected, and required — this is how Vettury is designed and is never a violation of platform policy.

Communicating directly with your property owner by phone, text, or email after placement is also completely normal and expected. Vettury platform messaging is required only for pre-placement communications and formal dispute submissions.

Vettury reserves the right to suspend or terminate any account at its discretion for policy violations. Terminated accounts are not eligible for membership refunds.

Account Suspension and Termination

Vettury reserves the right to suspend, restrict, or permanently terminate any traveler account at any time, without prior notice, for any reason including but not limited to: failure to maintain verification standards; misrepresentation of professional credentials or assignment documentation; reports of misconduct; patterns of behavior inconsistent with the platform's standards; violation of any term of this Policy or the Terms of Service; or any business reason at the Company's sole discretion. Termination does not entitle you to any refund of fees paid, except where required by applicable law. All obligations accrued prior to termination shall survive.

In addition to the discretionary suspension or termination described above, Vettury operates a strike system under which a traveler account that accumulates two active strikes is automatically placed on a temporary account ban (six (6) months for a first ban, one (1) year for each subsequent ban), as further described in the Account Enforcement and Appeals Policy. Separately, a failed renewal payment triggers an automatic, non-discretionary account suspension under the Traveler Founding Member Benefit Schedule and the Membership Pricing Schedule; this payment-related suspension is distinct from the strike system described in this Section and is not subject to the appeal process in the Account Enforcement and Appeals Policy for conduct-based strikes.

By creating a Vettury account as a travel professional, you confirm that you have read and agreed to this Traveler Policy in full. This agreement is recorded at the time of account creation and is binding for the duration of your membership.