Property Owner Policy

Eligibility & Verification

All property owners must complete full verification before any listing is approved and made visible to travelers. Verification includes: (1) government-issued identity confirmation via Stripe Identity, (2) criminal background check conducted by Yardstik, Inc., a licensed third-party screening provider engaged by Vettury, and (3) property ownership verification through automated public records lookup and, where necessary, manual review.

Entity Registration Recommendation: Vettury strongly encourages property owners to register and participate through a business entity (limited liability company, corporation, or similar) rather than as an individual. Entity registration is the path of least resistance for platform participation and is consistent with best practices for owners leasing property through a marketplace platform. If you operate through a limited liability company or other entity, upload authorization documentation confirming you are authorized to lease on behalf of the entity. Vettury compliance staff review and approve this documentation before your listing goes live.

You must be the legal property owner or an authorized property manager with documented authority to lease the property. Listing a property you do not own or are not authorized to manage is grounds for immediate account termination and may be reported to appropriate authorities.

Criminal background and sex offender screening: All owners are required to submit to a criminal background check and sex offender registry screening as a condition of listing. The check is conducted by Yardstik, Inc., a licensed third-party screening provider engaged by Vettury, and is renewed annually to maintain active listing status. A separate $35 annual fee applies to all owners. For Founding Slots 1–25, it is waived during Year 1 and billed starting Year 2, as described under Founding Member Access below. For Founding Slots 26–50, this fee is never billed as a separate charge — it is bundled into that tier's membership rate. For Slots 51–200 and Standard owners, it is billed from Day One at onboarding, with no Year 1 waiver. Owner screening consists of a criminal background check that may include a national criminal records search covering the past seven years, a national sex offender registry search, a search of the OFAC and Most Wanted lists, a Social Security number trace, a global watchlist search, and county-level criminal pointer searches — no eviction or credit check is conducted for owners. Results are reviewed by Vettury compliance staff only and communicated as Approved or Not Approved. Owners who do not pass the screening will not be permitted to list properties on the platform. If adverse action is taken based on your screening report, contact Yardstik, Inc. directly within 60 days to request a free copy of your report and to dispute any inaccurate or incomplete information. Yardstik, Inc. is required to investigate disputes within 30 days. Vettury does not have authority to modify, override, or correct screening results — all disputes must be directed to Yardstik, Inc.

Screening Failure — Partial Refund: Membership and administrative fees are otherwise non-refundable once screening is initiated. However, if you fail Yardstik's background screening criteria and cannot clear the finding through Yardstik's dispute process described above, Vettury will issue an $85 partial refund to your original payment method, generally within ten (10) business days of Yardstik's final determination; this refund is processed manually by Vettury staff rather than automatically, and there is no automated trigger or guaranteed turnaround. The $85 figure is set to cover Vettury's cost of the Yardstik screening fee plus the administrative cost of processing the refund, not a full membership refund. This refund applies only to your membership payment. The $35 annual background screening fee itself is non-refundable under any circumstances, including a failed screening — Yardstik performs the screening and Vettury incurs that cost regardless of the outcome. This refund requires that you have an actual membership payment on file to refund against. Founding Slots 1–25 pay no membership fee under their lifetime complimentary benefit, so there is nothing to refund — this refund does not apply to Slots 1–25. All other owners (Founding Slots 26–200 and Standard members) pay membership from enrollment and are eligible for this refund at any time after a qualifying screening failure.

Screening Renewal Grace Period: Vettury will send you written notice thirty (30) calendar days before your annual screening expiry date, with a renewal link and instructions. A second notice is sent on the date of expiry. You have fourteen (14) calendar days from the date of expiry to complete renewal screening before your listing is suspended. Your listing remains active during the 14-day grace period. Failure to complete renewal within the grace period results in automatic listing suspension until renewal is confirmed.

Active Placement Contingency: If your account is suspended or your verification lapses while a Traveler placement is in effect, your placement is not automatically terminated. Vettury will notify both you and the Traveler immediately, conduct an expedited review within seventy-two (72) hours, and work directly with the Traveler to protect their housing rights during the review period. The Traveler's rights under the existing lease and applicable landlord-tenant law are not affected by your account suspension.

Property ownership verification: Vettury verifies ownership through automated public deed records (RentCast). For individually owned properties, your verified name is matched against the deed owner of record. For properties owned by a limited liability company, corporation, or trust, you must upload documentation confirming your authorization to lease on behalf of the entity.

Listing draft gate: Upon submitting your listing, it is saved as a draft and is not visible to travelers. Once both your criminal background check and property ownership verification are approved, your listing is submitted to Vettury for review and is activated by a Vettury team member before going live. You will receive email notification when your listing is live. This process typically takes 1–3 business days.

Founding Member Access: Owners who enrolled during the founding member period are entitled to the following benefits by slot, as assigned at enrollment. All founding benefits are non-transferable and subject to full compliance with platform policies at all times. A failed renewal payment does not immediately forfeit your founding rate or your slot: your account is automatically suspended (and any active listings paused) while the issue is resolved, and you have up to six (6) months from the date of suspension to bring your payment current, with your founding rate restored automatically upon resolution. If payment remains unresolved after six (6) continuous months of suspension, your membership is cancelled and your founding slot is permanently retired — it will not be reassigned to you or to anyone else. You may continue on the Platform after that point only as a Standard member at the then-current Standard rate, not your original founding rate.

Slots 1–25 (Founding Access): Free platform membership for life for up to three (3) active listings. Properties beyond three listings require a direct sales conversation (no published self-serve rate).

Slots 26–50: Free Year 1 (membership and screening fee bundled), then $99.50/yr founding rate for life from Year 2, for up to three (3) active listings. Properties beyond three listings require a direct sales conversation (no published self-serve rate).

Slots 51–75: 50% off Standard annual membership ($99.50/yr) for two (2) years, then $149.00/yr for life, for up to three (3) active listings. Properties beyond three listings require a direct sales conversation (no published self-serve rate).

Slots 76–150: 50% off Standard annual membership ($99.50/yr) for one (1) year, then $149.00/yr for life, for up to three (3) active listings. Properties beyond three listings require a direct sales conversation (no published self-serve rate).

Slots 151–200: $149.00/yr for life, for up to three (3) active listings. Properties beyond three listings require a direct sales conversation (no published self-serve rate).

Annual Background Screening Fee: The $35 annual background screening fee applies to all owners. For Slots 1–25, it is waived during Year 1 and billed starting Year 2. For Slots 26–50, this fee is never billed as a separate charge — it is bundled into that tier's membership rate. For Slots 51–200 and Standard owners, it is billed from Day One at onboarding, with no Year 1 waiver.

After all 200 founding slots are filled, standard listing plans for new owners are governed by the then-current Membership Pricing Schedule.

Membership Pricing Schedule: All platform membership fees, listing fees, and standard rates are governed by the Vettury Membership Pricing Schedule, published at vettury.com/pricing and incorporated into this Policy by reference. Vettury reserves the right to update the Membership Pricing Schedule upon thirty (30) days' written notice to active members. The version in effect at the time of enrollment governs founding member benefits for the duration of those benefits.

IMPORTANT — DOCUMENT RETENTION POLICY: Uploaded document images, identity scan images, deed copies, uploaded files, photographs, and videos are stored on Vettury servers for the purpose of maintaining a secured environment for all parties involved. Vettury does not store, retain, or archive any other category of personal document beyond what is uploaded to the platform. By uploading any document, image, or file to the Vettury platform, you consent to its secure storage.

Your identity, background, and ownership verification must remain current. Vettury reserves the right to re-verify at any time. Failure to pass re-verification may result in listing suspension.

Listing Requirements

All property information submitted must be accurate, current, and complete. Misrepresentation of amenities, property condition, location, or any other listing detail is grounds for immediate removal from the platform.

A minimum of 6 photographs, accurately representing current property condition, are required before any listing is approved.

All photos are reviewed by Vettury before your listing goes live. Low-quality, misleading, or insufficient photos will result in listing rejection.

You must specify your property's smoking policy (Smoking Allowed, Not Allowed, or Outside Only) and your pet policy. These fields are required and cannot be left blank.

If you permit pets, any pet fees or pet deposits must be clearly disclosed in your listing before a traveler applies. You may not introduce pet fees after a lease agreement has been reached.

Your listing must accurately reflect the current availability date, minimum stay requirement, and monthly rent. You may not change the listed rent after a verified traveler has expressed formal interest.

Rent and Deposit Payment

Vettury does not process, hold, or disburse rent payments or security deposits, and is not a party to the financial terms of any placement. The security deposit and all rent, including the first month's rent, are arranged and paid directly between you and the traveler, using whatever lawful payment method you mutually agree upon.

Lease execution is completed through BoldSign e-signature — you and the traveler sign the actual lease document itself. There is no separate in-platform 'confirm' button or waiting-period clock; once BoldSign reports that both signatures are complete, the lease is recorded as executed and your listing's availability updates automatically from that point. If a lease is never fully executed, nothing is nullified or restored — your listing simply remains part of the available listing pool the entire time.

You may not represent to a traveler, explicitly or implicitly, that Vettury holds, guarantees, or is otherwise responsible for any deposit or rent payment. All monthly rent payments, including the first month's rent, are collected by you directly from the traveler, outside of the Vettury platform. Vettury is not involved in, and assumes no responsibility for, collecting, holding, or disbursing any rent payment or the security deposit at any point during the tenancy.

Any dispute regarding the amount, timing, or return of the security deposit or a rent payment is a matter solely between you and the traveler, subject to Florida Statute § 83.49 and any other applicable law; Vettury has no role in holding, releasing, or adjudicating those funds.

Placement Status & Listing Visibility

Once a lease is executed through BoldSign, your listing is automatically shown as unavailable for new placements, with a real next-availability date — the lease's move-out date — displayed to prospective travelers. This is calculated live from your lease record each time the listing is viewed; there is no separate 'Currently Placed' status field, admin toggle, or banner to maintain. Your listing remains fully visible and searchable the entire time — it is only marked unavailable for new applications, not hidden from search or removed from the platform.

While a placement is active, your listing is not open for new applications. There is a traveler interested in your listing may opt in to be notified automatically when it becomes available again, since availability is computed live rather than cached or scheduled. There is no inbox noise or obligation for you to respond during this period.

Once the lease's move-out date has passed, your listing automatically shows as available again on the next check — there is no separate reactivation step, timing window, or notification sent to anyone when this happens.

If a placement ends without renewal, your listing returns to fully active status with no action required on your part.

Lease Terms, Renewals & Early Termination

All lease agreements are entered into directly between you and the traveler. Vettury is not a party to any lease and assumes no landlord obligations under it. You remain solely responsible for compliance with all applicable landlord-tenant law.

If a traveler wishes to extend their stay, you will receive a written extension request through the Vettury platform at least 14 days before the lease end date. Extensions must be confirmed in writing by both parties through the platform messaging system.

Verbal agreements to extend are not recognized by Vettury and do not constitute a valid extension. Written platform confirmation is required.

Extensions are treated as a continuation of the existing placement under the same agreed terms. The original security deposit and lease terms carry forward through the extended period; any adjustment to the deposit or rent for the extension is agreed directly between you and the traveler.

You may not increase rent during an active lease term. Any rent adjustment for a renewal must be agreed upon in writing before the renewal begins.

Early Termination: A traveler may terminate an active lease early only as provided in the Early Termination Addendum executed simultaneously with the lease. The traveler initiates this by sending a structured "Notice of Lease Termination" message to you within the Vettury Messages thread for that lease, stating the proposed exit date; the platform timestamps and records the notice against the lease and delivers it to you immediately, and will not permit the traveler to submit more than one such notice per lease. Vettury does not mediate the request, verify the proposed exit date, process, hold, or disburse any early termination fee, or determine the actual move-out date — those remain matters directly between you and the traveler. Where an early termination fee is elected in the lease's Exhibit A, Vettury's platform locks that fee at exactly one month's rent at the time the lease is signed, overriding any other amount entered; Vettury does not otherwise calculate, collect, process, hold, or disburse that fee at the time of termination, and any lease amendment remains a matter directly between you and the traveler.

Smoking & Pet Policies

You must set a smoking policy on your listing before it goes live: Smoking Allowed, Not Allowed, or Outside Only. This policy is binding for the duration of any placement made under that listing.

You may not change your smoking or pet policy after a traveler has formally expressed interest in your listing. Policy changes apply only to future listings or renewed listings.

Traveler messaging is limited to twenty (20) messages until you respond. Once you send your first reply, messaging is unlimited for both parties.

Vettury does not display traveler profile photographs or full legal names. Travelers are identified to you by their platform username only. This is an intentional anti-discrimination design — all travelers in your inbox are fully verified, and connection decisions should be based on their verified status, not their appearance or identity.

If you permit pets, any pet deposit or pet fee must be fully disclosed in your listing before a traveler applies. You may not introduce new pet fees after a lease agreement has been reached.

Pet deposits and pet fees are transacted directly between you and the traveler, the same as rent and the security deposit. Vettury assumes no responsibility for pet fee disputes.

If a traveler violates your smoking or pet policy, document the violation thoroughly with dated photographs and written records, and report it through the platform. Verified violations are logged in the traveler's account history and may affect their future placement eligibility.

Verified Owner Badge

The Verified Owner badge is displayed on your listing once you have completed all three required verification steps: identity confirmation (Stripe Identity), criminal background and sex offender registry screening (cleared via Yardstik, Inc.), and property ownership verification (deed match or entity authorization approved).

The badge signals to travelers that Vettury has independently confirmed that you are who you say you are, that you have passed a criminal background check, and that you are the legal owner or authorized agent of the property you are listing.

If any component of your verification is revoked or expires, your Verified Owner badge is removed and your listing is suspended pending re-verification. Active placements are not automatically terminated — Vettury will notify both parties and conduct an expedited review.

You are responsible for keeping your verification current. If your background check results are appealed and reversed, or if property ownership changes, you must notify Vettury at support@vettury.com immediately.

Owner Obligations Regarding Traveler Screening Reports

Vettury operates a marketplace in which Travelers obtain their own Portable Tenant Screening Report directly from Portable Tenant and share it voluntarily with property owners through the Vettury messaging thread. Vettury does not order, obtain, receive, or review any consumer report on any Traveler.

As an Owner on Vettury, you agree to the following obligations:

You receive a Traveler's Portable Tenant Screening Report by way of a secure authenticated link shared by the Traveler through the Vettury messaging thread. You access and review the Portable Tenant Screening Report independently on Portable Tenant's platform.

You hold all adverse action obligations arising from any housing decision you make based on the contents of a Traveler's Portable Tenant Screening Report. Your accept/decline decision, and any required adverse action notice, are completed directly on Portable Tenant's own platform, using Portable Tenant's own adverse action tools and templates. Contact Portable Tenant for guidance on completing adverse action notices. If you decline a Traveler after reviewing their Portable Tenant Screening Report, Vettury will send you an email and an in-platform message (visible only to you, not the Traveler) reminding you to complete this step — but the responsibility to do so is yours alone. Vettury does not complete this step on your behalf and does not verify that you have done so.

You shall not independently obtain, order, or request any consumer report, background check, credit report, or screening report on any Traveler through any channel other than the Portable Tenant Screening Report shared by the Traveler through the Vettury platform.

You shall not use the contents of a Traveler's Portable Tenant Screening Report to discriminate against any Traveler on the basis of any characteristic protected under the Fair Housing Act or applicable state law.

You shall not require a Traveler to share a Portable Tenant Screening Report as a condition of initial contact. Travelers share their Portable Tenant Screening Report voluntarily as part of the placement process, after a connection has been initiated.

Failure to properly handle adverse action obligations arising from your review of a Traveler's Portable Tenant Screening Report is a violation of this Policy and may result in account suspension.

Dispute Resolution

If a dispute arises between you and a traveler during a placement, outside of a Habitability Concern Report (Section 11), Vettury does not investigate, mediate, or issue findings on the dispute.

Direct Resolution: You and the traveler are encouraged to resolve the dispute directly, including through the Vettury platform messaging system. Keeping communications on-platform creates a documented record available to both parties.

Unresolved Disputes: Vettury does not hold, control, or have any authority over rent payments or the security deposit, and cannot place a hold on, interplead, or otherwise direct the disposition of those funds. The parties must resolve any unresolved dispute through applicable legal process, including small claims court or, in Florida, the deposit procedures under § 83.49.

Arbitration. Any dispute between you and the Owner that is not resolved as described above is subject to mandatory binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect.

THE PARTIES WAIVE ANY RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY.

IMPORTANT: Vettury is not a court, arbitrator, mediator, or legal representative, and does not resolve disputes between you and a traveler outside of the Habitability Concern Report process described in Section 11. Vettury assumes no liability for any outcome of a dispute between you and a traveler. For legal disputes, consult a licensed attorney in the state where your property is located.

Security Deposit Returns

You are required to return the traveler's security deposit, minus any documented and itemized deductions, within the timeframe required by the law of the state where the property is located. In Florida, the correct statutory sequence under § 83.49 is: if you intend to make a damage or unpaid rent claim, you must send written notice by certified mail to the traveler within thirty (30) calendar days of move-out; if no claim notice is sent within thirty (30) calendar days, the deposit must be returned within fifteen (15) calendar days of that 30-day period expiring. You are responsible for sending any required notice, holding the deposit, and returning or releasing it directly to the traveler — Vettury does not hold the deposit, is not your compliance agent for § 83.49 purposes, and does not manage any part of this process on your behalf.

You have two options after move-out:

Option A — Voluntary Immediate Release: If you have inspected the property and determined no damage or unpaid rent claim exists, you may elect to release the deposit to the traveler immediately. This constitutes a permanent, irrevocable waiver of the 30-day claim window. You retain the right to pursue a separate civil action for damages.

Option B — Standard Claim Window: If you intend to file a claim, you must do so within thirty (30) calendar days of move-out via certified mail. If no claim is filed within 30 days, the deposit is automatically released to the traveler within 15 days of that window closing.

All deductions must be documented with receipts, invoices, or photographs taken after the tenant vacates. You may not deduct for normal wear and tear.

Failure to return the deposit within the legally required timeframe, without documented cause, is a violation of this policy and applicable law. In Florida, failure to comply may require you to return the full deposit plus damages. Substantiated complaints may result in removal from the platform.

Vettury maintains platform communications that may serve as documentation in deposit disputes, but does not maintain any record of the deposit amount, its holding, or its return, since Vettury is not involved in that transaction.

Property Condition Responsibility

You are solely responsible for ensuring your property meets all applicable habitability standards under Florida law (or the law of the state where the property is located) for the full duration of any lease.

Vettury reviews submitted listing photographs but does not physically inspect properties. Vettury's review of your photos does not constitute certification, endorsement, or warranty of your property's condition.

A Habitability Concern Report submitted by the traveler within twenty-four (24) hours of the scheduled move-in date is logged and reviewed by Vettury, and flags the placement in platform records pending review. Qualifying conditions for a report include: the property not matching its listing description, materially inaccurate photographs, an advertised amenity that is absent, a structural, plumbing, electrical, or HVAC issue, pest or rodent infestation, mold or water damage, a security concern such as broken locks or no working deadbolt, or other unsafe conditions. Minor cleanliness issues, aesthetic differences, or subjective preferences do not qualify. Vettury will review the claim within twenty-four (24) hours of it being filed, or within forty-eight (48) hours if the claim is filed on a Saturday or Sunday (Eastern time). You are required to respond to the traveler through the Vettury platform messaging system within twenty-four (24) hours of the report being filed and to take reasonable steps to remediate any verified issue as required by applicable landlord-tenant law. If you do not respond within that twenty-four (24) hour window, the traveler may terminate the lease immediately without any early termination fee, the same as a validated habitability claim under Section 05. Because Vettury does not hold any funds, resolution of any related rent or deposit adjustment is a matter directly between you and the traveler.

Vettury assumes no liability for any property condition, habitability defect, injury, or loss arising from the physical condition of any listed property. You indemnify Vettury against any claim arising from your property's condition.

Reporting Misconduct

If you experience conduct that you believe violates platform policy — including traveler misrepresentation, harassment, lease violations, or any other form of misconduct — report it by email at support@vettury.com.

Reports are individually reviewed by Vettury compliance staff and are separate from the standard dispute resolution process.

All reports are treated confidentially. Submitting a report in bad faith or for retaliatory purposes is itself a violation of platform policy.

Platform Conduct & Liability

You agree to use the Vettury platform in good faith and in compliance with all applicable federal, state, and local laws, including the Fair Housing Act, landlord-tenant law, and consumer protection law.

The following are grounds for immediate account termination: misrepresentation of property details; discriminatory conduct toward any traveler; unauthorized entry into an occupied property; harassment of travelers or Vettury staff; failure to sign the lease before BoldSign's signing deadline expires; any fraudulent activity; and failure to fulfill adverse action obligations arising from your review of a Traveler's Portable Tenant Screening Report.

Vettury is a technology platform — not a landlord, property manager, real estate broker, or housing authority. Vettury is not a party to your lease agreements and assumes no obligations under them. You remain solely responsible for compliance with all landlord-tenant laws applicable to your property.

Vettury does not display traveler photographs or full legal names. You may not request this information as a condition of accepting or rejecting a connection. All travelers who can message you are fully verified members. Connection decisions must be based on verified credentials, availability, and lease terms — not on any personal characteristic of the traveler.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VETTURY'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO VETTURY IN THE 12 MONTHS PRECEDING THE CLAIM.

Vettury reserves the right to suspend or terminate any owner account at its discretion for policy violations. Properties associated with terminated accounts will be immediately removed from the listing pool.

Platform Removal and Account Termination

Vettury reserves the right to suspend, delist, or permanently remove any property listing or owner account from the Platform at any time, without prior notice, for any reason including but not limited to: failure to maintain verification standards; reports of misconduct or dishonesty; patterns of unresponsiveness to placement requests; conduct inconsistent with the integrity of the Platform; violation of any term of this Policy or the Terms of Service; or any business reason at the Company's sole discretion. Removal of a listing or account does not entitle the owner to any compensation or refund except where required by applicable law. All obligations accrued prior to removal or termination shall survive.

In addition to the discretionary removal described above, Vettury operates a strike system under which an owner account that accumulates two active strikes is automatically placed on a temporary account ban (six (6) months for a first ban, one (1) year for each subsequent ban), as further described in the Account Enforcement and Appeals Policy.

IMPORTANT — ACCOUNT DELETION IS PERMANENT: When you submit a request to delete your Vettury owner account, and no open obligation described below requires deferral, your login credentials are immediately and irreversibly scrambled and every active session is terminated. This action cannot be undone by you, by Vettury support, or by any other means — there is no grace period, recovery option, or 'undo' once a deletion request completes. If an active lease, an unresolved habitability claim, an unresolved adverse-action process, or an active listing with pending travelers exists on your account, your deletion request is instead held for Vettury administrative review until that obligation resolves, and no account action is taken until it does. If you are not certain you want to permanently lose access to your account, do not submit a deletion request. Your underlying account data is retained thereafter only as described in the Data Retention and Deletion Policy — but the account itself becomes immediately and permanently inaccessible to you the moment your deletion request completes, regardless of the retention window.

Platform Verification Disclaimer: Vettury works to verify all listing information submitted by property owners, including identity, criminal background, and property ownership. However, Vettury cannot guarantee the absolute accuracy of host-provided content, including listing descriptions, photographs, amenity disclosures, or other owner-supplied information. If you encounter any concern with a listing or placement, contact us immediately at support@vettury.com.